REFERRAL PROGRAM
MAKE IT EASY FOR YOUR CUSTOMERS TO REFER THEIR FRIENDS
The referral platform empowers your most loyal, highest-spending customers to generate new, highly engaged customers for your business. Transform loyalty members into influencers and brand ambassadors with referral tools built directly into their member profiles, and offer incentives to enhance engagement.
Generate net new members with just a few simple steps...
ACQUIRING NEW SHOPPERS IS EASIER WITH FRIENDS
STEP 1
Text and talk to your customers about the rules and rewards for your unique referral program.
STEP 2
The customer shares their own unique, trackable referral link with their friends, family, and followers.
STEP 3
The new customer uses the referral link to easily enroll in your loyalty rewards and text marketing program.
STEP 4
Start engaging with your new customer by sending them updates, rewards, and customized offers.
GROW YOUR CUSTOMER BASE
KNOWING THE VALUE
OF CUSTOMER REFERRALS
Referred customers are 18% more loyal to a brand than non-referred customers
Referred customers spend 13.2% more per purchase than non-referred customers
Referred customers have a 16% higher Customer Lifetime Value than non-referred customers
Referred customers are 5x more likely to actually make a purchase
83% of people trust businesses that were referred to them by a friend
NEW CUSTOMERS
Our average retailer acquired 276 referred customers in the first year using our program
COMPLETELY CUSTOMIZABLE
DESIGN THE KIND OF REFERRAL PROGRAM THAT WORKS FOR YOU AND YOUR MEMBERS
Springbig’s Referral program is built directly into the Springbig loyalty platform, giving you the same elevated level of customization and communication with your referrals. You have the flexibility to define what qualifies as a referral, determine the incentives for both the referrer and referee, and craft automated messages to engage your audiences effectively.
UNIQUE & TRACKABLE REFERRALS
Each member profile automatically comes equipped with a unique referral link, helping you track which members refer the most new customers to your program. These links are easy for members to share from their wallets and even include a QR code.
- Turn members into influencers by having them share their links on social media to leverage their followers.
- Create an internal referral program for your retail staff to track and reward whoever collects the most enrollments!
SHARING LINKS MAKE IT EASY TO GET THE WORD OUT AND GROW
SBU offers courses on platform best practices, including how to set up your own referral program.