Cannabis Health Case Study

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Key Result

<2 hour average first response time from Springbig support

Industry

Cannabis

Market

South Dakota

Product

Automations, Messaging

“Our relationship began with a welcoming support team that has been an integral part of creating and refining our VIP loyalty program.”

Kristen Schneider, Executive Support

Overview

Cannabis Health, a single-location retailer in South Dakota, partnered with Springbig to build and refine a VIP loyalty program that keeps patients engaged and encourages repeat visits. Through a combination of structured loyalty strategies and hands-on support, their team has created a more consistent and effective approach to customer engagement.

Challenge

Cannabis Health needed guidance in building a loyalty program that would consistently engage patients and encourage repeat visits. Without a structured system in place, it was difficult to maximize the impact of promotions, reward programs, and ongoing communication.

They needed a way to:

  • Build a meaningful and structured loyalty program
  • Keep patients engaged over time
  • Effectively target VIP customers
  • Ensure they were maximizing all available tools and strategies

Solution

Cannabis Health partnered closely with the Springbig team to develop and refine their VIP loyalty program.

With Springbig, they were able to implement a structured loyalty strategy that rewards patients, promotes repeat visits, and supports ongoing engagement. Through collaboration with their account manager and support team, they continue to refine their approach and ensure they are making the most of the platform.

Results

  • <2 hour average first response time
  • <6 hour average full resolution time
  • 96% of tickets answered within 24 hours
  • 92% one-touch ticket resolution

With a responsive and knowledgeable support team, Cannabis Health is able to continuously improve their loyalty strategy, stay engaged with patients, and operate more efficiently day-to-day.

“Our account manager and support team has been knowledgeable and a quick turnaround time is standard for Springbig. The opportunity to share ideas has been a positive experience for us over the last several years and we look forward to continuing our partnership for years to come.”

Kristen Schnieder, Executive Support

Why Springbig

Springbig provides more than just a platform. It delivers hands-on support and strategic guidance that helps retailers build, refine, and optimize their customer engagement programs.

For Cannabis Health, this means having a dedicated partner who is responsive, knowledgeable, and committed to helping them succeed. With ongoing collaboration and fast support turnaround times, their team is able to confidently manage and grow their loyalty program over time.