YOUR CUSTOMERS
ARE TALKING, ARE YOU LISTENING?
FEEDBACK SURVEY TOOL
Loyalty programs increase customer acquisition while maximizing revenue and loyalty among program members by offering reward points that can be redeemed for exclusive deals and discounts.
Boost engagement among loyalty program members and optimize their experience both in-store and online with our comprehensive suite of tools designed to create a custom cannabis loyalty program for your dispensary.
Feedback by Springbig allows you to seamlessly survey customers post-purchase, track and analyze their feedback, and take action accordingly.
From the initial online search to the in-store purchase, you can easily track the entire customer experience.
INTEGRATED SMS SURVEYS
SEND SURVEYS TO YOUR MEMBERS THROUGH SMS MARKETING CAMPAIGNS
Delivering an exceptional customer experience builds a foundation of loyalty and dramatically improves customer retention. With this built-in survey tool, you can seamlessly understand the key factors that drive customer loyalty.
Loyal customers have been shown to shop more often, spend more, and are more likely to refer friends and family.
INTUITIVE DASHBOARDS
CREATE CONSISTENT EXPERIENCES YOUR CUSTOMERS LOVE
This allows you to drill down and understand specific operational, product, and promotional opportunities.
By identifying key trends and insights from your customer feedback, you can drive lifetime customer loyalty and increase retention.
COMPREHENSIVE REPORTING
FEEDBACK GIVES YOU THE TOOLS TO UNDERSTAND CUSTOMER EXPERIENCE TRENDS
UNDERSTAND YOUR CUSTOMERS
Follow up with your customers after the sale to understand their entire experience.
IMPROVE SERVICE AND PRODUCTS
Collect customer feedback to easily identify service and product gaps.
INCREASE SALES PERFORMANCE
A satisfied customer is 14x more valuable compared to an unhappy customer.
Use our learning management system to take courses on setting up your own surveys with the Feedback tool.
